TinyTracer Support
Common questions
- My child's progress disappeared. Progress is stored per profile on the device it was created on — it doesn't sync between devices yet. If a profile was deleted from Manage Profiles, its progress is deleted with it and can't be recovered.
- How do I switch which buddy mascot my child uses? From the child's home screen, tap "My Rewards" — any already-unlocked buddy or piece of gear can be tapped to make it the active buddy right away. A parent can also change it anytime from Settings → Manage Profiles → Edit, behind the Parent Gate.
- How do I restore a subscription on a new device? Open the paywall (any locked content category) and tap "Restore Purchases." Since subscriptions are tied to your Apple ID, this works on any device signed into the same Apple ID that made the purchase.
- How do I cancel my subscription? TinyTracer subscriptions are managed entirely through Apple, the same as any other App Store subscription: Settings app → your name → Subscriptions → TinyTracer → Cancel Subscription. The in-app paywall also has a direct link to this screen.
- What's the Parent Gate, and why do I have to hold a button? It's a deliberate press-and-hold step in front of every purchase, settings, and profile-management screen, so a young child can't make a purchase or change settings by themselves.
Still need help?
Email tinytracersupport@gmail.com and I'll get back to you.