SparkMove Support

Gamified running, strength, and flexibility training for iPhone and Apple Watch

Common questions

My distance/route isn't showing after an outdoor Run or Walk. Make sure Location access is set to "While Using the App" or "Always" in Settings → Privacy & Security → Location Services → SparkMove, and that you selected Outdoor (not Indoor) when starting the session.
Heart rate or calories aren't showing. SparkMove reads this from Apple Health — check that SparkMove has permission under Settings → Health → Data Access & Devices → SparkMove, with Heart Rate and Active Energy turned on.
My Watch and phone don't seem to be in sync. Both need to be signed into the same Apple ID / iCloud account, with Bluetooth and Wi-Fi on. A completed workout can take a few seconds to a couple of minutes to transfer and appear in Workout History on your phone.
A Training Circle invite isn't working. Both people need an internet connection and to be signed into iCloud. If a link doesn't open the invite, try sending it again from Training Circle → Invite.
I subscribed to Trainer Pass but it's not unlocking. Try Settings → Restore Purchases inside SparkMove. If that doesn't help, check Settings (iOS) → your name → Subscriptions to confirm it's active.
A Buddy skin I bought isn't showing up. Give it a moment for the purchase to confirm, then check Buddy Home → Skins. Restarting the app also helps if it's still not appearing.

Email sparkmovesupport@gmail.com and I'll get back to you.